w purchased a deep pile carpet for the living room ,this was fitted and within three months the pile was coming out,we contacted S.C.S. Drakehouse Sheffield ,the carpet was replaced after several visits to the store,new carpet fitted and again the pile was coming out,a third carpet was fitted ,this was over a period of a year from purchasing a carpet to one which was satisfactory We ordered a stair/hall /landing carpet the same colour shorter pile[WHAT A MISTAKE] fitter arrive with carpet I informed him it was the wrong shade of the carpet we ordered,he informed me it was the way the pile laid why it appeared to be a different colour. We went to the showroom to complain about the colour and the sales assistant taking a photograph of the two shades of carpet, she contacted head office and sent a copy of the photograph to head office and told who I believe was JOHN the comparison was like dark grey to black, we did not have any more contact from S.C.S. Eventually after I contacted head office they arranged for a surveyor to visit,,he eventually came and agreed with the salesperson the carpet was not the same colour and spent some time on the phone regarding our complaint still no contact from .S.C.S. I sent a letter to the Managing Director regarding my complaint who ignored the issues with my carpet, to date I still have not had the courtesy of a reply I went back into the store and asked what was the latest on my complaint,i was informed she had not heard from head office. I then had a phone call from the area manager informing me the colour was correct and the dye was within tolerance of colour +1 to -1 without looking at the carpet [HE MUST HAVE HAD A CHRYSTAL BALL] I was not satisfied and asked him to visit my home regarding my complaint he still informed me the colour was correct. I them told him the fitter came without carpet plates and damaged the plates he fitted he had damaged ,he then informed me a fitter would come out and correct these problems within two to three days of his visit THIS WAS TWO WEEKS AGO STILL NO VISIT We wanted to have the same carpet colour in three bedrooms and conservatory his advice was CHOOSE A DIFFERENT COLOUR IN FUTURE What a cop out I thought S.C.S was a professional company, providing good quality products from major companies,,,,,,,,, it seems to be we have your money now , live with it