Sales side is good. However; as soon as the 3 piece sofa arrived I noticed that the sofa and one of the chairs were damaged. This was noted on the delivery forms. We phoned, as advised, a few days later incase the 'dents' popped out. We were told that someone would come and assess the damage in two and a half weeks. (They couldn't possibly get anyone sooner in our area) A day before the appointment... it was cancelled. We were then told we'd have to wait until the following Monday ......so over three weeks since the order arrived and 2 days off work.After care service is appalling.... if we want to complain about the service we have to email....apparently there is no phone number. The dents in 2 out of 3 of our purchases are clearly visible...with the workmanship on the chair clearly shoddy. We will never buy from SCS again........ and are still left with our damaged sofa with the after care team in no rush to resolve it. What are they waiting for? Is their intention for us to let it go? Or is it to leave it as long as possible so we can't return it? This is exactly the same review as I have just completed on SCS via Trustpilot. It will be interesting to see whether it is posted.