The customer service at ScS is shocking bad. Once they take your money they think they can do what they want and don’t care about any customer service. I have contacted ScS on numerous occasions via the telephone and via email for months but I do not get any response. The only response I get from ScS is by an automated email saying my email will be responded to within 3-5 working days. I did get one response from someone called Marie Robson who I believed not to be an automated message saying they will respond to me but asked me to explain myself again, which I did, but then I assume the message was deleted and lost in the ether. Every time I have tried to contact the store, the telephone either just rings and when I do speak to someone they say will get back to me. We purchased our carpet from SCS from the Slough branch. We originally chose SCS due to recommendations from friends, the carpet selection and the knowledge provided by the sales team was very good but that’s as good as it gets. We selected our carpet in October 2016 with the planned installation for the 30th October 2016. The survey occurred on the 10th October 2016. Following the survey we finalised on a carpet runner in the hallway and stairs and invictus carpets in the room. We paid the full amount of £3049.39 within 3 days of placing the order. On the day before the installation we wanted to confirm what time the installers would be attending as we had previously informed the store that we were not living at the property and needed to called before the installers attend our house and rang the store multiple times to confirm this. Unfortunately we were unable to get hold of the store to confirm if the installation was still taking place. On the morning of 30th October the installers rang stating they were outside the house, so our message had not got through to the installers. We got to property very quickly so there was no waiting around by the installers. During the carpet fitting the we noticed the hallway was made up of two sections of carpet. We queried this with the installers who informed us that they are just the installers and are installing based on they are told to do? This was unusual as we had previously sat down with the sales team to go through the carpet arrangement on the stairs and the hallway. The carpet arrangement suggested by the carpet fitters were not what we had asked for, yet they couldn’t care less. Basically the installers did not install our carpet as we had asked for and wanted and got a bit aggressive saying its not their problem and we had to take this up with ScS. We didn’t want it installed with the join but as they were aggressive and we couldn’t get hold of ScS we were left with having to carry on as we were moving into the house with our children on the same day. I guess that is the problem with ScS they do not have their own installers which is a cost cutting exercise and do not have any say over what the installers do. The problem with the carpet is that the lines on the carpet do not line up and it looks very cheap. For £3000 for an expensive carpet and for it to look rubbish is an insult. If we had known the carpet was to be installed like this we would have stopped the installation before they started. A shoddy company – Do not recommend.