Everything. ordered for Christmas as they say on the tv lol what a joke came end of January 2015' sent the wrong coloured poofee which yes I know we got free as good will gesture for being late but totally wrong colour so had to go back.we paid extra for the foam cushions as they were explained as to not lose there shape What a joke apparently after 2 years and 5 months it's normal for them to lose there shape, we ordered the Lincoln 4 seater and high backed chair and at the back of the cushions were the zip is all the stitching has looped out how this has happened they can't give me an explanation other than wear and tear which is ridiculous even one of the accessor didn't have a clue .the stitching on the high backed chair seat has frayed so there's nothing they can do there either,they were quick to sell us the extended cover which cost £200.00 which basically isn't worth the paper it's written on so we're stuck with a shabby looking setee after a couple of years wear and tear ,my advice avoid scs like the plague as there after care is worthless like many of you have said once they have your money there really not bothered,and as for the extended warranties there not worth the paper there written on, really hope people read these reviews before buying from scs.but on the off chance you do read these reviews scs I will be seeking advice as I've been missold my insurance and my cushions are not what I paid for.