I don't know how they can have such high ratings on their website. I can only assume they remove or pay no attention to these poor ratings when calculating their stars. I have only given a 1 star on this one because it is the lowest you can pick. I'd rather give no stars. I wanted my new sofa in time for my daughter's wedding. I had liked one at DFS but they were 14 weeks delivery. SCS were advertising online that they were 10 weeks delivery - this made it the week before the wedding. I would never have used them otherwise. I ordered in store from a really nice sales guy who couldn't do enough for me. He also confirmed it would be 10 weeks delivery. I went in one month before it was due for delivery to pay the final amount. They again said it would be within the 10 weeks. Apart from me asking on these two occasions they never got in touch once to keep me informed. 2 weeks before it was due I rang to get a delivery update. They told me it was going to be a month later than the 10 weeks. I said this was not what i had planned and they said they would send an email to 'gee them up' and would get back to me the following Monday. I rang late on monday after hearing nothing to be told the computers were down and they couldn't help me but would ring back the next day. As I had heard nothing again I rang late the next day. I was told she would get in touch with me when she had a date. Friday came and another week had gone by so I rang again. All I got was they would have to pass it to their branch manager and he wasn't in this week! I was told I shouldn't have been told 10 weeks. They wouldn't or couldn't give me anyone's name to ring in the absence of their branch manager. Basically they don't give a toss. Their customer aftersales service is appalling. They've got the sale and had your money and don't give a monkeys what happens after that. I will NEVER use SCS again and will encourage everyone I know not to do so.