Lack of communication, as waited for a month for them to fit our carpet on our stairs and Landing they lost our paperwork as no one came to to do the carpet, went to the store to get our money back to be told that the person who can do that is lunch, when she's back she will refund us and call to confirm but 2 hours went by and no call so we went back to the store only to find out that she didn't know anything about a refund, eventually we got our money back but will never step foot in a Scs store again.
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