The worst customer service I've ever experienced in my life. Bought 2 sofas explaining explicitly that they had to arrive within 3 months as I have my elderly in-laws coming to stay. One of them is over 80 years old and needs proper seating due to his ill health. The salesman assured me they would be there in time... although the contract stated 9-10 weeks he told me that the most likely outcome would be 6-8 weeks and that I shouldn't worry. We are now in week 13 and my elderly in-laws have to sit on my office chair... the rest of us are on cushions on the floor. While I appreciate that mistakes can be made - I tried to sympathise and suggested a refund on the order to get another sofa in time for my in-laws arrival... they flat out rejected and dismissed my concerns. Head office won't help (and won't return my calls), the store are dismissive and the overall lack of contact on their end has really soured what was meant to be me and my partner's first furniture shopping experience. All I want are my sofas or my money back so an 80 year old man doesn't have to sit in an office chair while the rest of us sit around him on the floor... will never use SCS again. They haven't even apologised for the delay :(