i was doing a surprise home makeover for my mum who had just lost her mother. to lift the mood i went to scs staples corner for floorings and sofa. on tv i had seen they had promotions on too. i went in and chose vinyl for entire passage plus three rooms, carpet for two rooms and sofas for lounge. the guys were so desperate in there. but offers won us (husband) over on things we liked. we were promised a time frame on flooring fittings and were not told the sofas will arrive way later than wanted as we had a cut off date for the makeover surprise. so, the date we were due floorings, we had no calls or messages to inform that its on its way. we called scs and kept being told to call back later or they will call back later. we called 7 times until the lady said nobody is coming as there has been a mix up of dates. now the next date was when my mother is back and the house was floor less and sofa less. we made an official complained to scs but they never got back to us. this delay had intervened with work and newborn baby care. all had to be re arranged again inconveniently. the day the floors were fitted the guys were so unprofessional and fitted the bathroom unevenly.had dents in areas and they tried to avoid fitting the liners under the cooker and fridge because they didnt want to move it. i have never seen or heard of this kind of service. so my partner lifted everything up for them. we have air bubbles on one side of the passage and had been told its due to uneven surface, however the previous three vinyls never had them,so it made me wonder how great they were really at their job. we complained and got no response. now there was 10 weeks wait for the sofas as it was being custom made but were not told this is how long it will take but knew it will be after the floorings though. we had told the lady in scs taking the payment that we have construction work in our estate and live on the third floor so these may be points the delivery crew will need to know. on the deliver date now, they arrived two hours later due to traffic and had to decline the delivery as there were no parking because they arrived late and the constructions had blocked off the access road. and to top it off the delivery guy said we do not have crates to wheel it into the area. which heavy goods delivery service does not have all these equipments ready? so unprofessional! we called to rearrange again it was inconvenience. however we had the delivery today of the sofas and these two delivery men were so helpful and fast and the only best bit of the scs service,but there was a compartment missing from the two seater. we called three times and were told three times we will call you back. never got a call back. we called again and explained and the guy on phone said it was a extra £200 for that piece of item as it was not on the reciept. that compartment was the only reason we purchased the sofa and customised the colours and took three hours in the store the day we chose it and we get told that they did not have it on receipt and cannot do anything about it!!! at this point i am so disappointed, furious and appalled at the service scs had to offer. in the store the hungry sales advisor one named ahmed dealing with sofas, and white man dealing with floorings were so pushy but promised on time delivery unless told otherwise, no information on the very long sofa wait, spoke to us about the sofa compartments options as in usb or without, we chose without so just opted for the armrest storage and two cup holders...but somehow it was not even on the receipt now. what on earth!!!!! a man named antonio was dealing with all phone calls about complains issues etc and each time we had to call 10 times to get him to talk. we were told to wait, call back later, or they will and never did. please check recorded call logs from us to them and the disastrous service they had offered each time. now we have floorings which are bubbling and denting and sofas that dont have the part we even purchased it for in the first place. i dont have the energy to even go through giving it back and ripping off the floorings cz firstly they will not deal with it and its going to be the biggest inconvenience for me financially and time wise, not to mention there is a new born and grieving mother. i will advise you all not to purchase from scs. if it was one off issue or mistake and then dealt with its fine but for three different departments, dates, times, wrong items, lack of communication and customer service that really needs revising or shut the god damn company down if that is what they are offering. please please please whoever is reading, scs is not worth it. big talks from ahmed in staples corner branch and turtle pace or nothing in after care service from antonio. it is stressful doing a move or change but scs team had just added to the stress and made this experience one to remember for the worse.