Bought a La-Z-Boy electric recliner sofa from them in November 2016. First sofa delivered had a lump in the upholstery (should never have passed quality control). Sofa replaced. Stitching on one seam of new sofa came undone within weeks. But far worse, both sofas dipped so low when reclining that they crushed the pile of the carpet and were beginning to wear it. An engineer sent by SCS diagnosed this as a design fault. I went into SCS to see if I could find an alternative model but ALL UK-made La-Z-Boys had the same problem. So SCS agreed to collect the soda and give me a full refund. The sofa has been collected, but so far no refund, just "the manager will call you tomorrow" which he then fails to do. A substandard company selling substandard goods. Avoid.