In-store everything was ok...we browsed and after an hour, we called the salesman over and discussed a couple of options but finally made our choice. we went through all the sales patter and options available and I said that I didn't want to pay what the sofa and chair cost as the other option I had was a couple of hundred pounds cheaper and that I'd seen a sofa in Harveys that I really liked....to give the guy his due, he went to the Manager and came back and said he'd discount to a £1000!!! I was stunned so accepted. We decided on colour and also colour of feet, I said I didn't want the dark feet so chose the limed oak option. The salesman (Paul) said that delivery would be 2-3 weeks, even better...so far a really positive experience. A week or so later, the warehouse called and arranged delivery and exactly when arranged, the sofa and chair turned up...this is where the whole thing went wrong. My existing sofa is bigger than the new one and we got it in without too much issue, the delivery men brought the sofa in 'back' first so not possible to bring in through the door and 'feed' straight into the room as normal, so they took it around the back, grumbling and very obviously peeved off (it was the end of the day though), they really didn't have a clue so after watching them struggle I stopped them and suggested that they lower and feed around the floor and through the door, this worked...when we were going through the paper work, my television was too loud wo I turned it down and put the tv remote down, it turned out that the Salesman had put the wrong feet on the order, I thought it said 'Oak' (as in limed oak) feet, it actually said 'Dk feet' so that's what it came with...I rang the store and the receptionist said she would get the salesman to call me.....so far I'm still waiting. worse still, the delivery men have walked off with my tv remote!!! hahaha I now am stuck on nightmare tv channel itv2 with the sound turned down (I turned it down whilst I was talking with the delivery men) I tried calling the delivery men and sent them a text but they didn't reply.