A complete shambles of a company. Quick enough to sell you the product and then 'bang' all semblance of customer care or assistance goes out of the window. Constantly try to screw you for every little extra penny and then send the most half arsed and unhelpful carpet fitters around. An example, of which there are many - I was told they would not fit a 90cm x 114cm patch of carpet under the strairs as it was not on their plans. This despite me having my entire house carpeted top to bottom at a cost of near 5k, and their own staff member having measured this area. Poor service, penny pinching, lack of crm system, ill trained and rude shambles of a company. Avoid!!!!!