""ordered a parker knowle 3 seat recliner last year from Bedford branch, with a sale price of £899. Talked to the salesman while we were sat on the recliner and told him this was the model we wanted. He got a colour book out and the wife chose the colour and paid £250 deposit. She went back 4 weeks later to find out delivery date and pay the balance. While she waited she noticed someone looking at the same sofa, and turning the sale price over. She saw that it had different prices for recliner, and when the salesman got back to her, she checked that we had ordered the 3 seat recliner. It appeared that the salesman had quoted us the sale price for a static model. My wife rang me and I came in and told them we had ordered the recliner advertised at the sale price of £899, and had agreed it was the same model we were sat on. The manager was called and told us to check the invoice. It stated " Shrewsbury 3 STR" My wife and I are in our late 60's and the wife thought it was a 3 st recliner. I offered my card to buy a more expensive suite, and asked the manager to refund her deposit, and I would take a £2000 sofa on 4 years credit. The manager refused and even the young sales man who had shown us the sofa we liked the look of, was confused. We went away and were told to contact head office, we then got told it was nothing to do with them and to go back to the store manager. This was a clear case of misleading sales tactics and exploitation of elderly people. I then checked trust trader and the first few hundred pages had glowing reports. I then checked right to the back of the pages and found some horrific stories about SCS. There is even a facebook page with negative comments from ex staff and unhappy customers. We got no where with Bedford branch, and I proceeded to warn people about the SCS tactics and lousy after sales service. I have by my estimates managed to persuade people who were looking for sofas and furniture, to check the reviews on SCS and have roughly cost them lost sales of approximately £ 8000. I will continue to advise people I meet, on the information I find on various consumer sites, and when I find a comment section, I will repeat the experience we had with SCS. We eventually purchased a 3 seat leather recliner from DFS. It is very comfortable and I was able to strip it right down, and was very pleased with the construction I found. I also believe SCS import sofas from overseas, and there have been some occasions where salesmen have allegedly claimed the sofas are made in the uk, but office staff have let slip they come from Indonesia or malasia. I cannot believe a company such as SCS would rob a couple of pensioners of £250, turn down an order for a more expensive sofa, and treat us with contempt when we tried to negotiate a new deal. The manager at Bedford has probably gone now but SCS should really get itself organised. We were told to contact a chap called Jordan and we left a message. No one contacted us.