Took out insurance on corner suite. All seams on cushions started coming away, due to Material fraying. Phoned insurance up and they said, they would send somebody out but If fabric has just frayed it's nothing to do with them. But if seam came loose due to stitching they would fix it. Rang scs customer service to tell them about insurance. They said they could send somebody out for a charge of £75. And hopefully they could resolve it when they came out. I asked if they bring a sewing machine and she said "no all furniture is sewn by hand!!!". I only paid the insurance as they told me in the shop I would be covered for everything, but scs and insurance just getting out of it anyway they can. Very disappointed in them