Saw a 3 seat recliner sofa with a sale ticket of £850. Sat on it and a salesman came over. Chatted with him, told him this was the model we wanted. Paid deposit of £250, and even purchased a warranty for 3 years at £150. After 4 weeks we had not got a date, so the wife went into the Bedford store, to pay balance and get delivery date. While waiting she noticed some one go up to a sale item and turn the price over. Wife saw that recliners were priced on the back and a lot more. When she checked with salesman that we had purchased a recliner, he said we had not. She explained that I had back problems and could not sit on a static sofa (Explained to him at time of sale ) and the static sofa was not what we had asked. His reply was " Check your sales order " It stated 3 STR. My wife and I are our late 60's and assumed we had ordered a 3 seat recliner. We tried to resolve this problem in store, by offering to purchase another more expensive sofa on my credit card, but the manager refused. He said we would have to ask head office, which we did, but they told us it was nothing to with them, it was the store manager who would deal with it. After a fortnight and still no reply we decided to go to DFS. We found a lovely, 3 seat leather recliner, and we got it at a very good price. I checked the internet for reviews on ScS and was horrified by the problems a lot of people have had with them. Don't take my word though, check it out yourself if you are thinking of buying a sofa. They say they make them in the UK but I have seen some comments stating that they were made overseas. We are still waiting for a reply from their " Customer services" chap, Jordan, but like most of the Chinese companies selling their crap on e bay, many apologies but no interest in your problem. Be wary.