I went into your store today in Bedford (Interchange) served by a sales adviser called Raz, the sales adviser was fine to start off with we showed him the furniture we where interested in and mentioned that we would also be purchasing carpets for our home which would benefit us as you currently have an offer for 20% off when you purchase particular sofas. We showed the carpet we where interested in and he showed us an alternative, which was a good choice for us, we asked him to price up the carpets and furniture so we could get an idea on the pricing. He messed around with his phone for a while not to sure what he was doing, he told us with the promotion they currently have the fitting is included. but if we didn't acted fast the promotion maybe over by the time we make our decision, your promotion ends in November. He kept working round without telling us the price, he asked us how we was looking at paying - we stated finance as it's 0% apr. He then went on to say if you can afford you may want to put a deposit down as we would likely get turned for finance without a deposit, we then asked for the price - he gave us a rough estimate. I asked if it included the 20& he said no as we wouldn't know in time with the promotion, the same with the fitting discount. He then mentioned with the fitter that we pay them direct - cash in hand on the day, can you please confirm how this works as we would pay you the full cost why would we still have a cost to pay? We have never heard of this and we said we had never purchase carpets before and he went onto say exactly so you wouldn't know how it would work. The sales adviser was getting ruder and ruder we said we would need to think about it as i was uncomfortable regarding the fitting situation - he then went and ripped our quote up in front of us and walked off. So today you lost 2 sales one for furniture and one for carpets. Unsatisfied customer