Ordered Sofas 4 weeks ago, received confirmation of delivery to be Friday 22nd between 7am-7pm and told that we would receive a phone call 1 hour before delivery. Phone call was received on the house phone at approx 3.15pm, at 5.15pm still nothing, we contacted the store and was told they would call the warehouse and call us back. Nothing, i called the store at 5.30pm from work and after talking to an assistant was finally put through to the store manager, who said he knew nothing about it, i explained the situation and explained that my partner had taken the day off work without pay and that this whole thing was not good enough, he promised me that he would look into it all and call me back. I then received a call on my mobile from the delivery driver, who proceeded to tell me he was out of driving hours and could not deliver our order, i informed him that with respect that was not my problem and i was expecting a delivery as informed and confirmed by telephone. He went on to say i would not be getting the delivery, i asked ' so i will receive it tomorrow Saturday ?' He put me over to a female supervisor who was somewhat rude and abrupt and had no customer relations care about her whatsoever. She proceeded to tell me that it would be delivered on Monday at the earliest. Following further conversations with the store manager where we purchased the furniture, expressing our disappointment, breaking of agreement etc we finally agreed to a delivery on Monday 25th but pm as we were attending a funeral in the morning and there would be no one at home. Following the funeral and switching on my phone i could not believe that messages had been left regarding the delivery am and that they were at our address and no one was in !!! The morning was upsetting enough without having to deal with this, it seems this company can not follow straight forward instructions. Following another call to the store where we purchased the sofas and leaving a message with a female assistant for the store manager, an hour later the delivery returned. A few minutes later a voice message was left on my voicemail confirming the delivery would be made in the afternoon and that the delivery guys had been instructed to return and complete the delivery. I must say the delivery guys were fantastic and very helpful, considerate and courteous at all times. That was the only good thing about the whole experience, i have told the store manager that i expect a refund of the lost wages/compensation and if this is sorted to my satisfaction i will update this review. Any prospective purchasers should be aware that this company appear to have no organization whatsoever, they do not for fill their part of the agreements made when purchasing, their customer relations are non existent, they do not communicate with each other, can not take simple instructions and it is the purchaser that does all the chasing when they cock up !!! I wish i had never gone there in the first place as this was just about the worst experience i have ever had when ordering/buying furniture, very stressful and upsetting all round. I will update this review if there are any further developments on this but going on what's happened so far i probably have more chance of winning the lottery !!!! Had a response and request which was replied to and answered immediately after posting my review, that was 3 days ago and not even an acknowledgement of my email !! It should not surprise me really going on the responses and customer relations so far !!!! Well at least this weekend we have something to sit on !!! Assuming someone will eventually come back to me, i will update my review. In the meantime try getting your furniture from Harveys, Furniture Village, DFS or someone else, as i am sure you will be treated a whole lot better !!!! Well a week has now passed and nothing at all !!! This must be the worst follow up to a complaint i have ever been involved with, customer services are no better than all the other incompetent people i have encountered so far. They have missed out on 2 further sales from friends and family as i have persuaded them to go else where !!! I will continue to update this with any developments !! Had a telephone call and discussion with Sunderland office, explained the whole thing and have been promised a response within 7 days and an initial refund of the delivery charge. As always we will see and i will keep this review updated of events. Well i suppose i should not be surprised but it is now 8 days ago since the call from Sunderland and nothing !!!!!!!!!! I struggle to understand why it should take so long to investigate and sort out what happened and the failings of the company !! Looking back at the purchase etc., My opinion is once they had my money they could not care less !! On reflection we did not purchase the 5 year fabric guard or the large fabric care kit, even though it was sold quite hard to us and the 5 year deal offered at a knock down £80.00. It seems that this is where they make their money on the sales and from what i hear the sales representative only receives in the area of 5% on the sale of the furniture and this is why they push the sale of the extra bits !! I would strongly recommend to anyone reading this think twice about purchasing from SCS and check out other review sites. there are plenty of other suppliers out there, which i am sure will treat you better than we have been treated. I will be posting this on social media next, so maybe someone from the powers that be will get involved and get it sorted. As always i will update any progress or developments on here as and when they happen !!!!!