Just recently purchased a Lazyboy settee and chair from the Wednesbury store, and spending £1500 and waiting 7 weeks wait for delivery, on the day of delivery the delivery driver informed us that he would not bring up the items. up the stairs due health and safety, and informed us that the settee would have to go back and be dismantled by an upholsterer for him to take the back off, and for this service I would have to pay £120...One week later the upholsterer returned with the settee and chair for the settee to be re-assembled .I would not recommend this procedure to anyone as it is never the same once this has been done.(This was recommended by the in store salesman and manager ans stated it would be better than new). After a couple of days we noticed several things wrong with both items, they looked slightly odd as they had been overfilled and looked and felt lumpy nothing like the one we saw in the shop.also the several staples sticking out which were very dangerous. after making a formal complaint to the store and head office, we had a visit from one of their technicians to confirmed and agreed that it was faulty, I requested a full refund as it was on 3 weeks old, the management seemed very reluctant to do this and offered us a replacement ( No way ). But I insisted on my rights to a full refund, finally they agreed and I got that after about 2 weeks. Lessons Learnt I will never buy anything again from SCS..