Terrible customer services. All very friendly when you want our money but after clearly could not care a toss. I even got hassled by the salesperson as I was waiting for work to be completed before I could have my carpets laid. I spoke to a female at HQ to complain but her role is clearly to put you off form complaining and make you aware of how pointless it is. I had opted for 'free underlay' when I bought my carpets but it was so poor quality the fitters advised me not to use. I then went back to shop in Bradford Foster Square to try and get the alternative offer given to me though I could not recall it at the time. The very rude and unhelpful salesperson would not help me in my query and the best I got was for him to offer to drop off the unwanted carpet underlay at my house! Indeed I took this to be some sort of threat which he fulfilled and I had to have a very terse conversation with the carpet layer explaining I did not want the underlay delivering to my house. I recall the arrogant salesperson shouting at me once when I walked through the show room [ I was on my way in response to a harassing phone call to explain I wanted my carpets fitting AFTER I'd had my work done which I had explained from the beginning] asking if I had come to pay up the full amount. So rude! But he was showing off for his underlings I think. So nil out of ten if possible. I will do my best to tell everybody this.