Ordered a 3 & 4 seater sofa and footstool and table, had it delivered within approx 8 weeks (except table, which is not coming until mid December). Requested 3 seater be assembled in lounge, given delivery date, 4 seater arrived - we paid for foam - hollow fibre received!! Footstool - every foot damaged!! Delivery guy reported issues immediately, told me someone was going to ring me back - nothing!! I rang store and was told it would be sorted out and scs would be in touch...also asked where the 3 seater was - got told it was on its way!! 4.40pm got phone call to say they wouldn’t be able to deliver until the morning! Had to take another day off work!
Had a call from scs to arrange new cushions for sofa - booked in for 13th Nov, apparently photos of the feet on footstool would be taken at this time (what a joke - it’s 4 feet for gods sake!)
Just received a phone call from scs to say he’s not bringing our cushions, just coming to inspect it!! It’s 2 back cushions and 2 seat cushions in FOAM as ordered and PAID for.
This is disgusting aftercare service and I am regretting ever buying from scs. I need this problem rectifying immediately - I can’t keep taking days off of work for this - it’s embarrasing!
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