Disgusting company. Top-click tiles were delivered a week late. After delivery, 3 fitters said it is an awful product for bathrooms (difficult to cut resulting in an unsightly finish) and another handful of fitters who outright refused to touch top-click. We were never told this by SCS, who also misinformed us that the top-click system meant easier repairs than other LVT types which was a lie. We went back for a refund, and stood in the shop for over half an hour before the manager would speak to us. She had a terrible attitude, was extremely uncooperative and outright refused us a refund despite there being NOTHING in the contract which stated so. She simply said they don't do refunds on top click because of an SCS agreement with a third party manufacturer. We said that their agreements with a third party is unrelated to the contract we signed - that contract did not mention refunds are impossible. She replied that the contract we signed is more tailored towards carpets (which we also bought from them) and the LVT is different. Why aren't there two contracts then? She shrugged, did not show a morsel of sympathy towards our frustration, and failed to address the fact that our contract didn't reflect what she was claiming. I asked to speak to her manager and she said there is nobody above her. Her responses were condescending and she deflected any responsibility flying her way. She offered an exchange, even having the cheek to upsell £300 of extra materials and acted extremely smug that there is no way of us getting out of this contract. This company is calculating, uncooperative and an outright joke. Avoid SCS like the plague.