SCS Bradford is a nightmare after sales they dont want to know you,when theve received the money and youve received the goods.I bought a 3 piece suite and they sold me an insurance policy for accidental cover top to bottom to inside out( leather stitching form springs framework the lot ). Firstly color faded on leather technician came out said thats normal its a natural product. 2nd all sofa started sinking in was told thats normal wear and tear and told this is normal dont worry about it 3rd springs misshaped told that normal wear and tear. 4rd the same sofa springs came up like like two mini mountains. the springs where about to pop out of seats then they said well replace them but still haven't. engineer made an appointment and never turned up made me turn a full day off. Now the arms have broken off they dont want to know. have been in touch with the mangement area mangers ect. they claim they will contact but never do have me hanging on. now they are saying insurance policy cover arms. so i asked what does it cover they said you should have the terms and conditions i asked how they said someone should have sent them. which they never did he said if they wear never said leaflets are all around the store i went to buy a suite not to read leaflets all around the store about an insurance policy. they are worse than the pepsi max roller caster for heart pulses and surprises . all there reviews are based on point of sales or delivery offering coffees and teas ect. its the after sales thats a nightmare like a horror movie could fill page with a list of company's that me you and everyone use on daily basis that are 200% brilliant after sales. never in my career have i ever come across such a nasty company than scs Bradford . marks out of 10 is -10 . they should be banned dont believe a word they say. dont know how they sleep at night. they have no rules , no regrets. what they say and what they do is two different things. going to throw the 3 seater and 1 seater in the skip and have been advised to go with the one with broken arms to drop it off outside scs bradford for new years day. now front panel is falling about to fall of.