We were seen by a sales rep in the Dartford store whose shirt was supposed to be white but a lovely shade of grey.... this should of put us off but oh know I see a sofa I really liked so ordered when my first instinct should of been right. The carpets in the place were filthy unyet they sell carpets. So after waiting weeks my new sofa and club chair arrived. After 3 days I heard a loud crack as I sat down (I’m on the larger size) but not obese. Again I had to wait weeks for specialist to come out. The wood had cracked on the knot part of wood and the chair was out an inch either side.... so again with a chair we couldn’t use, we requested a love chair instead..... again weeks waiting... and you guessed it the chair collapsed..... without repeating myself we waited weeks AGAIN and it was shoddy workmanship and was fixed on site 2 months down the line the store manager has not rung us back. We are now waiting for the settee to also collapse..... they are completely incompetent and would advise never to buy from this store. The 2 stars are for the delivery drivers from Chelmsford... they were great and very cheery.