One of the 2 seater arms was scratched in transit which was delivered in December 2017. Polythene was torn and the delivery people said to report it with them taking a picture of the scratch. After many phone calls and SCS saying that they couldn’t pick up the damage in the pictures I sent I suggested they spoke to the delivery guys for their photographs and SCS came back to say they couldn’t trace the delivery guys pictures. They suggested the Homecare technician to come out but as we both work this was difficult to arrange to suit them.To finish it off they sent an email to say they were attending on a Monday which was unsuitable and my wife cancelled the appointment but we both received voicemails to say he was 30 minutes away from the house. We have gave up on this and told SCS to forget the proposed repair and contacted them to say that we won’t be purchasing any more products from the. Stay clear as the the customer services department just don’t seem to care as long as they have the money.