Like everyone else - it has been the most awful experience I have ever had with a retailer. Words cannot describe the ordeal which continues up to this month. I do agree SCS are quick to take your money and they do not want to know after that. One of the issues for me - I paid for items and even having paid for them with the confirmation invoice of payment I was told that the items I paid for as they had not been transcribed correctly onto another invoice by the surveyor that I had not paid for my items. So it means I will not be receiving the items I paid for in my delivery which did not turn up last week - which I’m told will come this week. I wait with baited breath!! I’m under the impression that when I pay for an item it’s means that it’s been bought!! It’s not my fault that SCS staff made an error but I’m the one who paid for items I’m not going to now receive!! How does that work!! The list of problems with SCS is too long to comment on. I have never had such rude, arrogant staff, and unprofessional and very poor customer service in my life. I regret the day I walked into ty SCS store in Hedge End. Like others have said I wish there was a zero rating - as 1 is too high a rating! Stay away from SCS. There are so many better, good quality, efficient retailers. Having read other reviews I see that going to the the Ombudsman and also complaining to SCS head office will do no good - as complaining in store does no good either.