We will never use SCS again following the most terrible customer service. I can forgive things going wrong (In our case the stuffing in one arm collapsed) BUT what is unforgivable is the disgraceful and uncaring customer service. A man turned up to view the damage and agreed that there was a problem and that he would submit a report. That was the last we heard of them. Several visits to the store brought no luck at all. Try asking for the name of a Senior Manager and you will get laughed out of the shop. Once they have your money that is the end of the relationship. Customer service phone line constantly engaged. Possibly the worst company I have had the misfortune to deal with. Horrible. I suspect the Directors are sitting smugly in their millionaire pads laughing at us suckers and whilst the company currently deliver a considerable EBITDA I suspect the wheels will fall off at some stage. You cannot continue to treat customers so shabbily.