I went in at Xmas to get a carpet, spoke to a lady and got a good quote. Was really happy with the price and was told a nice man would call me on the morning letting me know rough time of when he would arrive. On the last appointment i phoned in the morning to check the man was coming, the usual he will call 1 hour before. I waited until 4pm no call! So i called up, asking if he was coming and they said he had cancelled. What gets me so annoyed is they are so incompetent that no one even calls me to let me know! They just say sorry, which is not good enough. I have spent 3 days waiting for a carpet man who never came, it cost me 2 days of wages which is nearly as much as the carpet cost. No compensation from SCS. SCS may be cheap, but they don’t do the basics right. 1. They don’t pick up the phone when you call 2. They don’t send confirmation emails of appointments 3. When you rearrange an appointment they make the mistake and don’t even book it, so I waited all day for someone who was not coming 4. They cannot tell you if the appointment will be in the morning or afternoon, so you just waste a day not knowing, in this day and age, surely its not hard to tell someone when the appointment will be. Every other company can do this. 5. They don’t even have the decency to tell you the appointment has been cancelled so you wait around for someone who is not even coming, just plain rude! My worst retail experience ever, incompetence at every stage. I am now glad i am not going with them, god knows what other problems i would have had if i got the carpet fitted! Avoid them like the plague