Hi My name is Anto John. I had a very bad experience. I had purchased a four piece sofa set from scs. For the three seater sofa, there was structural damage on the left-hand side armrest, there was also a dip. I contacted the insurance team and they sent a form that I filled and returned but I only got a reply after almost a month where they sent a technician to inspect the state of the sofa. After that, I did not get any response from them so I contacted them again and they told me somebody will call me within three days, one of their staff called me and told me I was not able to get my sofa replaced or repaired. I was very disappointed with the service as I had bought an expensive sofa and thought it would be best suited if I took a 5-year insurance and spent more than £250 but it was actually a waste of my time and money. To anyone thinking of getting insurance from this company, I would suggest reconsidering that thought as they try to avoid giving the insurance as opposed to trying to resolve the problem.