Visited the reading store with my friend looking for a sofa bed for her mother. First off he said the size we were looking for was the size that was in the store. He then changed the size of the sofa which meant it was too big. I've been looking to buy a new sofa and saw one that I liked and agreed to buy it. However, my friend asked if they would throw in a meter o fabric the same as the cushions as I wanted to make some arm protection. No this wasn't possible all he was interested in was the cost. I then asked if I could have 4 of the same cushions instead of the ones on the sofa. No this was impossible. Then told us girls to go home and basically stop asking questions and call tomorrow with our order. Sorry scs you lost yourself a order today. Maybe train your staff in manners and customer service would be well worth it. Went to Oak furniture land and purchased a sofa in there. They were so helpful and very accommodating, wouldn't hesitate to recommend, thank you Oak Furniture Land, poor show SCS