I went into the Branch at Staples Corner to order a 3 Seater sofa. I paid for the Sofa after i was assured it would arrive at my home dismantled and then reassembled inside the living room due to a very narrow hallway in my home. On the day of delivery, the Sofa arrived in one piece which meant that the delivery men could not get it indoors. The Sofa was returned to the warehouse and I was later told that I would have to pay a Contractor £120 to assemble the Sofa in my home. Apparently, this was company policy, but it was not mentioned to me when I purchased the Sofa. I asked for a refund and I was told I could not have one. The salesman that attended to me has been indisposed and is never at the showroom when I call. There were numerous promises of callbacks that went unfulfilled. The only resolves I got was when I spoke to a gentleman call Antonio. I eventually had to pay the contractor £120 which drove up the total cost of the Sofa. All in all, it has been a very frustrating experience. and I will never go back to scs of recommend anyone. The customer service is appalling once they get your money