LIARS and APPALLING SERVICE!!! We were sold two sofas by Brian, then the manager at Junction 9 (now at Cannock?)... if we asked once, we must have asked at least 5 times whether or not the seat cushions were easy-maintenance, i.e. did not require regular rearrangement/'plumping up', as my wife and I are both elderly and disabled... he categorically stated that he had the same suite at home and that they would require no maintenance whatsoever... he made a big play of asking one of his staff to confirm his statements. In fairness, Brian's attitude, coming over as a timeshare salesman, and boasting about being the best salesman at SCS, and how the repairs in the car park had damaged his takings, etc, etc, should have rung alarm bells in our head, but we made the common stupid mistake of expecting others to be as honest and truthful as we are! Within 5 days, it was obvious that we had been deceived, as the piping around the cushions was all misaligned. We contacted the store. Initially, the store arranged for a strapping young man from HomeServe (not to be confused with the home maintenance company of the same name) to visit... he asked us 'how we sat' and used the sofas?!!! We politely answered and explained that it was just the two us and there had been very little use, and certainly no abuse, of the sofas. He then proceeded to place all the cushions on the floor, and spent 30 minutes pummelling and rearranging them with all his might. He then advised us that we had to follow this procedure twice daily! It was patently obvious that Brian the manager had lied to us... we had been deceived... it was a clear instance of misrepresentation. There then ensued an innumerable amount of phone calls, emails, photos, between the store, their Customer Service and us...it soon became obvious, that, despite numerous promises made to us by many personnel on frequent occasions, it was all weasel words and delaying tactics. At one point, we even contacted the actual manufacturer, and we were told that the salesman should not have made such a statement, as their cushions do need 'dressing' every day. Eventually we were effectively ignored and given the brush off with no further action to be taken by SCS. We were not seeking a refund... we would have been happy with replacement cushions! This was the first, and indeed the last, time we will ever buy anything from SCS... in our experience, they are institutional liars with the ethos and morals of a bad used car salesman. We would earnestly warn any shopper, should they find themselves in a similar position to us, to ask for a 'written' confirmation of any statements and promises made 'prior to purchase'... there again, does one really want to go to this effort to do business with liars, who will just string you along and give you the runaround?! [The below question on this website in nonsensical, as the words 'help you with' are not ones that spring to mind when thinking of SCS as the subject in a sentence... of course, we'd like to be taken seriously, and it would be marvellous if an honest, conscientious representative with integrity from SCS were to contact us and resolve this issue... but we haven't come across anyone of this description... it's seems to be that once SCS has your money, tough!