Abysmal...Straight from ordering at Staples Corner store. Purchased Lazy Boy 3 seater and 2 seater and was told that the 2 seater is only available as a recliner option. So paid the additional amount until I decided to make a call on their online ordering service and was told that it can be made as a static version. Went back and told manager, so I had to pay a unnecessary visit. Was promised to be delivery within 6 weeks, turned out 9 weeks later delivery was due. Got a missed call but with voicemail that delivery would be in an hour. Prepped everything waited and waited and decided to call the store who then told me to call the delivery guys. Well they had been and gone, stating that they left documentation. Lies, there was none and that they cannot deliver till after Easter. Proceeded to call their head office where I was speaking to the most rudest, unprofessional, lack of inter personal skills personal I have had the unpleasure of speaking to. Trying to explain my situation, she spoke over me and became more and more agitated and aggressive as the saint delivery team did their jobs and its you the paying customer whom is in the complete wrong. Asked to speak to the manager but unfortunately, he won't be in till Tuesday. Utterly incompetent and lacking and form of warm customer service from the call. Its not worth dealing with these crooks, everything is your word against theirs and you will not win. SCS are absolutely are sham of a business and should be out of business in the not too distant future. AVOID!