Purchased a carpet in the 8th of January this year from the Plymouth branch of SCS. Was told that as it was for stairs it would have to be measured. Guy arrived and did his job (so far fine) was told that I had overpaid by £7 and that the store would contact me in 10 days to arrange fitting. Following week (15th) I returned to the store and received my £7. By the 25th noone had contacted me SOC I phoned and was informed that i was supposed to call them for fitting times .when I asked why the staff didn't offer when I'd been in to collect refund I was told that someone must have "messed up". Carpet was finally fitted in early February on a Friday afternoon. As it was a staircase I was confined to my kitchen as the guys layed it. Once it was down I went to vacuum it and then discovered the huge score running through the middle of the landing (which hd the bag of old carpet covering it). As I was away the weekend I phoned on the Monday and was asked by the store to wait 3 weeks and to keep vacuuming it as it was normal and would wear out. After 3 weeks I phoned the after care team. I was told that someone would come round to assess it. I asked for the following Friday as I could book the day off work. They agreed. Friday I waited in till 2pm and phoned the aftercare team and was told that he was booked for the Saturday like I asked for. I told them this was not the case as I was not even in Plymouth that day and had booked today off. They offered the following Friday. I said it would have to be the next Saturday as I couldn't take anymore time off work. Sunday I had a text from the survayer telling me he couldn't make Saturday as his "matrix" had booked him elsewhere. After a phone call he agreed to come out on a weeknight (Wednesday) guy came round,assessed carpet said it looked like a broken weave and was told it would be sent to the aftercare department. I then waited 2 weeks and had various phonecalls all asking when and what was happening only to be told each time that someone will call me by tomorrow. On the 27th of march SCS phoned me and said that I could have a replacement. They would call once the carpet arrived and arrange fitting. On the 11th April I called the store and was told that I'd be phoned back. I was contacted by the carpet department manager I explained that the fitting would have to be a Saturday as already agreed due to the wait This leads me up to date with all that's happened. The carpet still haven't been replaced. I told the manager over the phone that this is the worst service I've ever received and that someone should be repremanded over this . He said do I really think that's the case, I told him if I had done the same thing in my job I would have been sacked. Honestly I will never go to SCS again for any reason. AVOID AT ALL COSTS.