we ordered our carpets in stevenage and everything was fine till we paid. Was told they would ring the next day for a fitting day. 3 days later no call. 6 unanswered calls to the store later and someone answers but gives a large sigh that they will need to go the computer to book it. Booked for a Wednesday during easter (im a teacher). Two days before fitting and the store rins to cancel the fitting due to the manufactoror messing up. Wanted a call back to discuss as i had already pulled the old carpet up and had been messed around. No call back. I rang again and asked to speak to a manager, no manager in for a week. So i rang the head office, they say its unacceptable that there is no one in authority to deal with it, tells them to ring me back the next day. 4 days no call. Ring store again, very rude salesman responds "what do you want me do about it?!" says nobody in authority is in the store till next week. ring head office again, they ring store again and say they need to ring the next day to sort this out. guess what...no call. finally get hold of store manager who basically says there is no way to provide any compensation and as it all took place in the "lead time" they dont have to do jack. I will never, ever use them again. Once they have the deposit they make sure their contracts avoid all responsibility on their part so they can do what they like and your stuck.