This company is an absolute disgrace. Found defects with my lazy boy sofas which because I reported it less than a week before the 1 year warranty ran out they were totally in interested in helping as was lazy boy. Even though you can see the defect had not just happens and was like this for some time which I was monitoring to see if this improved which it didn’t. Had previously Bought a DFS sofa and they even come out a year after the warranty had finished at no additional cost. There call centre is extremely rude and closes before there advertised time when trying previously to claim. Refused to escalate my issues to a manager. There salesman in there showroom advise you with lazy boy you are covered on everything for years but I would suggest checking the small print as we have now been miss sold insurance. approach this company with caution