If we could give a minus review we would have. After 5 months of sheer INCOMPETENCY, we cancelled our order, the manager is quick to sell then ignores you. Back in December we ordered a 3 and 2 sofa, paid our deposit.. We were given an initial 12 week lead time.. Nearer the date we called for an update, the delivery dates had been pushed back... After 3 additional changes to the dates we then discovered they had ordered the wrong sofas, they also had our details incorrect on their system. I spent 6 hours on the phone to their head office being bounced around different department answer machines... Eventually the regional manager got on the phone, promised the world apologised, then he himself messed up our details and told us there would be further delays. This went on for weeks, we then escalated the complaint to a senior manager who in turn ended up being equally incompetent. ScS sells sofas and carpets, yet they can't do a simple task such as order and deliver a sofa. If you have got this far, we ended up cancelling the order and getting a refund. There is light at the end of the tunnel, we happened by chance to bump into Sofa Club who had a pop up location in Redhill mall, we spoke to James the sales manager, told him our story. We went to their store in Crawley mall, within 7 days we had a new 3 and 2 sofa, which has turned out to be far more comfortable that the Scs one... Even better it was a third of the price. My vote goes to James at Sofa Club Crawley. Up yours Scs!