Absolute disgrace and so unprofessional! I ordered my sofa a YEAR ago ! Once it arrived we noticed tape marks on the suede where it had been wrapped up incorrectly, we had to then have a day off work for an engineer to tell us it couldn't be fixed so we had to wait another 6 weeks for a new sofa. We had a 4 seater and a Swivel chair. The new sofa arrived and the Swivel chair was a different shade of grey to the rest. Over months of going back and forth trying to sort this they eventually said they could work out the batch and replace this. They said they'd send the material out but that never turned up and then they sent a square cushion when we needed a circular! We then had to speak to SCS birstall where we orgianlly ordered the sofa from to try sort this out. After many phone calls speaking to a manager they just kept saying we'll get someone to call you back and never did ! When I spoke to one manager he said i'll never have to speak to anyone again he'll sort this, 10 days later he moved to another branch and I had to start from the beginning and speak to someone else! I then spoke to Richard at Birstall who was so unhelpful ! This has taken a year and they eventually decided to give me a new sofa only becuase i then had to email head office! It was wrong so they should fix it, no way this should have taken so long ! If you call someone numerous times and they say we'll call you back, i expect that ! so rude and unprofessional ! The receptionist even lied to me saying we've called you today and I had to show my phone log to prove that no one had called. Do not trust them at all ! There quick to sell you the sofa but if theres anything wrong with it you've got a battle on your hands! I will never ever walk into an SCS store ever again, its the worst company ! They really need to learn some customer service skills ! if there managers are so unhelpful then theres no hope for any of the staff ! AVOID !!!!!