Quality of so called top brand (Lazy boy) Sofa and chair is very poor,dont know who inspects or monitors the production but the brand name is very apt !.Filling of various parts eg foot rest pads ,arms and other padded areas is very uneven (probably made by sub contractors or untrained upholsterers.)Fabric is twisted in places as a woven in line that they could not even keep straight. The head office "quality" team just fob you off,technician agreed but said "They are all like this "you will need to keep on to head office (More or less saying they will never deal with complaints in a professional way ! how true) Dealing with the stores is like a throw back to the 60 & 70 s,hard sell grab your money ,staff product and warranty knowledge very poor.just out to sell and sell the expensive warranty add ons ! (Commission) Will never shop with this LOT again,and will now refer the matter to Trading Standards and Credit Card Company,no doubt the add on warranty will be worthless if we need it.