ordered my sofa last May 2017 delivered in June 2017. It arrived and we had to assemble the sofa (we got told later that this is something they should have done) and we noticed tear marks on the suede where it had been packaged. We then had to have a maintenance guy come around to asses- he only works Monday to Friday so one of us had to book the day off work so they could come as they wouldn't order another sofa before he had been. He was there for 15 minutes and said it couldn't be repaired because the replacement suede wouldn't match so we would need a whole new sofa. September 2017 - A new sofa arrived and the swivel chair was a different shade to grey than the rest of the suite. I sent an email to customer service straight away to show these pictures. They tried getting another maintenance guy to come look at this which I couldn't have another day off work again - they eventually agreed it was a different shade and they could actually work out what batch it was from. Another member said they'll send out the material for the swivel chair (circular) which would take 6 weeks. This never arrived and when we called they said it had been delivered but couldn't tell us who and where this had been delivered to. A few weeks later a square cushion turned up! We needed a Circular !! I then called them 4 times for a manager to call me back and i never got a phone call back ! Spoke to a guy called Russell at Birstall SCS - he promised he would sort this out for me so I wouldn't have to speak to anyone else again. 10 days later i got told he'd moved to another store so would have to call back Birtsall and speak to another manager Called again for a manager - they told me he'd call back that day ! never did !! Finally agreed they'd send me a new sofa but it has now been a year since i ordered this! a YEAR ! The customer service is appalling - I have spoke to so many people and transferred from person to person. Do not promise to call someone back and then don't ! So unprofessional and rude ! Definitely would never ever recommend , worst company ever! If the managers are so bad theres no hope for any of the staff !