WOEFUL EXPERIENCE with SCS. Went into Gloucester store to price up sofas, carpets and laminate (a considerable sum we were willing to spend with the company.) Here is a brief overview of our experience: > store manager was on his phone, sat on sofas on two separate occasions not offering help > a sales staff was obnoxious - and despite us clearly asking for only a price, he continued with a full quote and then became irate when we reiterated that we only wanted prices ("I wouldn't have bothered writing this up if you had said"). > despite the above, the sale staff continued to quote for insurance and became even more hostile when I refused to sign a document. ""if you want commitment from us, we need commitment from you, so we need you to sign here".) > pressure to sign/ pseudo blackmail to sign something for a quote would be unethical, maybe? To highlight a breach of Data protection that occurred: After refusing to sign, we were then told that my personal information that the sales staff collected (whilst filling out what we thought was a pricing up, was then) would be left "somewhere here until we decided to commit". Please see below information from Article 5 from the new GDPR 2018 legislation breached by SCS: "[data should be...] (b) collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes; further processing for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes shall not be considered to be incompatible with the initial purposes; (c) adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed;" When I emailed SCS complaints to ask if we could be directed to a store that will help us have a better experience they refused to help because our 'information was not on the system'. I highlighted the irony to their reply, to which I received another reply: 'I cant do anything with no information.' So in sum, terrible experience in shop, refusal to help when highlighted to the complaints, no acknowledgement for potential customers, and a frankly laughable dismissal of their own stores breaching GDPR guidelines.