ABSOLUTELY AWFUL COWBOY OPERATION ACTUALLY NO STAR RATING!!I ordered a sofa and two armchairs from the Broadstairs store in nov 2017 which took until January 2018 to arrive. It was faulty and returned and replaced with same brand which took a further 6 weeks. This was worse than the first set faulty again. The sofa was collected on the 19th May and no contact from the store re full refund of payments and the finance contract cancelled. I went in store after 1 week to complain they said they would email I kano bank and get back to me that day. They didn't get back to me. I phoned the store they said it's Ikano Bank that I need to talk to to cancel the finance and get a refund. I phoned Ikano Bank and they said its scs store that refunds as they pay them the whole finance up front they sent me a dispute letter. They were actually helpful and disappointed that they have been blamed for this mess. Meanwhile i contacted the store again and asked what was going on with the refund and to complain that they were still taking my DD payments. They said it would take a further 30 days to sort out. I received a letter from ikano bank saying that the finance has been refunded but they will continue to take dd and i still have not been refunded over £255 in dd payments. Yet I still don't have any furniture. So bad that I am planning to report them to trading standards. Absolutely awful treatment and no sincere apologies. No customer service, care or concern. Still ongoing AVOID AT ALL COST!!