Once again a pure example of how useless ScS have been. After my previous update on this site I emailed photo's to them on the BRAND NEW SETTEE with the hole in and was contacted by the After Sales Team to advise that YET AGAIN I had to wait for a technician to come out, assess the issue, report back and the decide on what action is to be taken. When trying to state that this was not acceptable I was met with only what they would do, what systems they would follow and there was no regard as to the trouble I was having yet again!!! This issues is in no way pointed to the store of the staff their, but to the Head Office of ScS, their complete lack of understanding and to their attitude towards a customer who gave them a 2nd chance and doubled the amount of money spent on the new settee compared to the old. A word of warning to anyone considering ScS for a purchase of furniture - DONT. Still waiting for a manger from the H.O to call me back!!!!!!