Bought 2 manual recliner chairs which were delivered end of April this year. Last week the framework on one broke. Called SCS who sent a technician. He said that the frame had snapped and he would order a new frame. He also said there was a spring missing from the front of the frame and did we have it. I said no. So he said oh it must have been missing when it was delivered!!! Got a letter saying that the new frame would be delivered in 5-7 weeks. Rang SCS and told them this was not acceptable. The girl kept repeating the same answer to everything I said, so much so I asked her was she reading from a sheet??? . Was told that as I hadn’t complained within 28 days I was only entitled to a repair. Then I rang the shop where it was purchased from and basically got told the same thing. I said to them that due to my husbands health he needs the recliner and was promptly told “let him use yours” so so angry and will never ever deal with them again. We were also hoodwinked into getting insurance and a care kit. Actually cancelled the insurance within the cooling off period as it’s not worth the paper it’s written on.