Only had are settee 6 months, paid extra money to have better foam in cushions only two months of buying cushion on cuddle couch very poor felt like I was sitting on springs, too be fair they sent engineer out and the first engineer stared telling me sorry s about foam in other people's houses and said if they gave me new cushion it would go the same way, I replied only had it 2 months and I'm only 13 stone.So I phoned scs complaint about engineer and they said we will send another from homeserve so new engineer came and was in my house for 5mins and said yes will get replacement. All good new cushion came with fabric on as well very pleased. Then last week had enough cushion went same way as the first one also arm on settee felt very flat which I only notice as I kept on having to pull my self up as cushion was so soft not firm ie remember we paid extra money too have firmer cushions. So phoned up and they said we will send another engineer out I asked if they could send the engineer I had second time.Engineer came and it was the first one he said scs only have one supplier they use for foam the other cushions on are two seater fine don't no why this one keeps going might be because it's bigger but surely they have skills to make the foam for this size feels like I'm banging my head against the wall. So then he opened couch up to look inside at the arm and two are amazement they used cardboard on the arms ,shocking so he wrote his report. Week later had letter saying sorry about issues and phone up to agree too engineer to come and repair fault, so I phoned and said yes I would agree and said will they be sending new cushion and she replied no ,so I said I'm not happy so I disagree with desion and now they have exculated. Wish I went to dfs as they have own factory. Scs buy there settees from different suppliers looks like mine is from China. The dispute still going on. I would be happy if they gave me £70 and I buy new foam .Not happy 🤔