Waited twelve weeks for a sofa and two chairs from scs ordered from the Becton branch. This suite arrived on the 2nd November only to find that they had sent two electric chairs and a manual settee, all of it was ordered as electric. We have been told that we have to wait another twelve weeks for delivery of a electric settee and that the colour may be different, they have left us the manual settee to use for now, but the recliner on the left does not work, no mention of compensation, even though we paid for a five year warranty of £350, and a delivery charge of £59, and the suite was over £4000. So will not have in time for Christmas. Very strange that the customer care team can not help, and you have to telephone the branch to sort it out, which I have been phoning for days and can not get through to.