After having ordered our carpets 1 month earlier, we got a call less that 24 hours before they were due to be fitted saying that they weren’t in stock and would have to be delayed by 3 weeks ! We were absolutely appalled that they could do this, apparently someone had forgotten to order them but all the staff were interested in was putting the blame onto someone else. We didn’t care about blaming anyone we just wanted it sorted! In the end we cancelled the order and went with someone else who fit our chosen carpets a week later. Overall an awful experience.
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Alice, Customer Support
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