As we were unsure whether to replace our wooden floor, our advice from the Shirley store was seek the advice of the surveyor, this we did, who told us it would be easy to remove the wooden floor prior to fitting. Having placed the order we were advised that the fact the flooring goes under the skirting boards and fireplace , removal would likely result in damage and gaps around the edges once the carpet fitted. We returned to the store to be told tough you can’t cancel that part of the order. We are now left with the only option of fitting the carpet on top of the wooden floor, however this won’t fit under the front door which can’t be planed. So whatever we do the hall will look a mess. I am so upset and disappointed as I either waste £600 by not having the carpet fitted or have something that looks a mess.