In-store was ok Danny was helpful. Things started to go wrong on the Tuesday got a phone call saying that not enough carpet had been ordered so they added extra.,thought it was a bit odd but excepted it. Bare in mind that my husband was had given the right measurment when the carpets were fitted loads left over! !!!! The next day our sofa's were delivered? ???? Nightmare begins turns out they wouldn't go through the doors. Bare in mind that they had the measurements of our doors and we were not told that the sofa's we ordered were oversized (our home was built in the 1960's) rang the Bedford store only to be told not they fault. We were forced to pay to have the largest sofa arms removed to get into our home appalling after service from the store waiting for some of the money to be paid back. Having read some of the reviews i'm not holding my breath.