When i visited the store, in Giltbrook near Ikea, prior to placing my order they were falling over themselves to be helpful. once I placed my order it was a different story of non contact and calls not returned. Eventually I phoned up and agreed a fitting date which they later changed and never informed me. The carpets were subsequently fitted and have faults all over them. I do not want to deal with this company as again they promise to call me and fail to do so. I have asked for a full refund and they want to come and lift their carpets. I'm fine with that but feel if a contract is being rescinded that they should put me back in to the position I was in before the contract started. They need to lay my old carpets back which were of superior quality to the one they laid ! They are so unprofessional and even their manager cant seem to phone when he has made arrangements to. I would go with a local independent company in future as these big chains don't give a damn.