Promised delivery of a shock item before Christmas. Mentioned to store that access is tight as on road parking said wouldn't be an issue. Delivery slots are all day so had to get current sofas removed the day before, waited in till lunch time to be told that the delivery was failed due to access to our road as a vechile was blocking road. I was in the street on the call, no issue was there. Have been waiting over 2 days for a call back to arrange recovery wish we have been told may not be before Saturday (road will be as busy) which will mean we will have no sofas for Christmas with guests here. We have 2 small children (one unwell) and ourselves all sitting on the floor. Store manager says it's not his responsibility to get the sofas to our house and they have no responsibility to make sure they can get the sofas to us, they only ask about door access, everything else is distributions issue.. we never get to speak to this department and have been promised a call from them for 3 days which no contact. Customer service line takes you around circles, if you haven't had delivery you can only talk to store which hasn't helped and asking to speak to head office means giving a access code and password. Finally got through to sales director voicemail left contact details and phone number. Store never answers calls so have to spend 15 minutes calling before anyone answers. No one takes responsibility, store not trained to deal with complaints as no process of logging and updating account complaints. Staff don't want to talk to you after they have money.