I am having quite a bit of trouble communicating with the Darlington store. We were not made aware we could use our own carpet fitter and as such went with the agency fitter, however they can’t fit the carpet until mid Jan. On learning that I could use my own fitter I have asked on multiple occasions if they could investigate earlier delivery so we can live in a carpeted house but they have told me the distribution centre is now closed for Christmas. I struggle to believe a distribution centre has closed on the 18th of Dec for 2 weeks?! The man was just too lazy to look or they have a financial interest in using their own agency fitters. Awful awful customer service, no-one answers a question directly. A company that needs a massive review of its workings. Avoid at all costs.